What
your business
needs.
Handle enquiries, find information, coordinate work or sell online. We start with what you need to solve and guide you towards the services that fit your business.
Find your starting pointWhat should
work better?
/0701Customer care and follow-up
2 services
Answer enquiries. Keep in touch.
For example: answering a common question, collecting a request or managing an appointment.
Enquiries arrive through your website, email and phone. The same questions come up, and some requests are left unanswered.
An assistant can answer common questions and collect requests. Automation can record and assign a request and prepare follow-up; your team steps in when needed.
02Documents and administration
1 service
Turn documents into useful information.
For example: extracting invoice data or classifying documents received by a professional practice.
Reviewing documents, finding a detail and entering it into another tool takes time. Formats vary and information arrives through different channels.
We can classify documents, extract agreed data and prepare it for your systems. Validation and review of incomplete cases are part of the process.
03Internal knowledge
1 service
Your team's knowledge, within reach.
For example: look up a purchasing procedure or find the terms someone needs to answer a customer.
Procedures, manuals and reference answers are spread across folders or depend on the person who knows the subject. Each enquiry means searching or asking again.
An internal assistant lets your team consult authorised sources and see the documents supporting each answer. Access and information updates are defined around your team.
04Daily management
2 services
Organise work in one place.
For example: tracking a studio's projects or giving each client a space to access their documents.
Clients, projects, tasks and requests are spread across spreadsheets, emails and applications. It is hard to see what is pending and who should act next.
An application can bring together the information and steps your team needs. A portal also lets you share documents and requests with each client, with defined access permissions.
05Recurring tasks
2 services
Keep recurring tasks moving.
For example: recording a request, updating its status and notifying the person responsible.
The same data is copied between tools. Notifications, updates and next steps rely on someone remembering to carry them out.
We connect the tools and define rules for moving data, updating records and sending notifications. Errors and exceptions have a clear review process.
06Web and digital presence
3 services
Present your business better.
For example: create a business's first website, refresh its image or open an online store.
Your website no longer reflects your business, is difficult to use on mobile or does not clearly explain what you offer and how to get in touch.
We design a structure and experience around your offer. Depending on what you need, we can create a corporate website, refresh your current one or build an online store.
07Data and reports
2 services
Find the information you need to decide.
For example: bringing data from several systems into a dashboard or preparing a regular report for your team.
Preparing a report means finding data in several places and checking spreadsheets. Keeping it current is difficult, and it is not always clear what needs attention.
We bring the indicators that matter into one dashboard and assess how to support queries and reporting. First we check the sources, data quality and how to validate the results.
Decide
where to start.
Tell us what you would like to improve. The first conversation is free and helps us understand your situation. If you need a more detailed assessment, we agree the scope and consulting fee beforehand.
Engineering × Design.
For the next step.