Prepare an answer
Gather information from several sources and prepare a draft with the context needed for review.
AI/004AI agent development
A goal.
Several connected steps.
We create AI agents for tasks that involve several steps: finding information, checking data, using tools and preparing an answer or action for your team.
Consult, prepare
and act with context.
Not every request follows the same path. An agent can choose what information to look up and which step to take next, within the tasks and tools we have defined.
Coordinate a request
Check the status of a request and propose or carry out the authorised next steps.
Research internal information
Connect documents and records to answer questions that need more than a single search.
Support the team
Give the team one place to handle common tasks without switching between several applications.
Your tools.
A defined goal.
For example, to prepare an answer it can check an order status, review the terms and draft a reply. Your team reviews steps that require judgement or authorisation.
Starting point
- Objective
- Sources
- Rules
AI agentOutcome
- Proposals
- Actions
- Follow-up
From an opportunity
to a useful solution.
These are the elements we define in the proposal. The final scope depends on your starting point and business priorities.
/001Definition of tasks
We agree on the permitted goals, excluded cases and criteria for considering a task complete.
/002Tools and permissions
We connect the queries and actions the agent needs, with access limited to its role.
/003Oversight and confirmations
We build in review points, execution limits and ways to stop or hand work over.
/004Case evaluation
We test results, errors and usage costs with representative examples of the process.
/005Handover and continuity
We hand over the access, documentation and guidance covered by the agreed scope. Follow-up or maintenance is defined separately if commissioned.
From a specific task
to a useful agent.
(4)Define the task
We choose a task and agree the expected result, the decisions it can make and when it should ask for help.
Prepare its tools
We connect the lookups and actions it needs, with the data and permissions appropriate to that task.
Evaluate different paths
We test common requests and situations where data is missing, a tool fails or there is not enough information to answer.
Bring it into daily work
Your team tries the agent and reviews the results before expanding its tasks or the actions it can take.
Clear criteria.
Control at every step.
A defined scope
The agent has a specific set of tools and actions. It does not receive general access to all your business systems.
Confirmation and stopping
We define what needs approval, how many steps it can take and when it must stop or hand the task over.
Reviewable activity
We agree which lookups, actions and results are recorded so a case can be reviewed and the system improved.
Before we start.
(5)Is it different from a chat assistant?
Chat is a conversation channel. An agent can also organise steps and use tools to complete a task. It is not always necessary: a simpler automation may be enough.
Can it handle any task in my business?
No. We design a defined set of tasks and actions with testable limits. Important decisions and operations that require it remain subject to confirmation or review.
Do I need all my data ready?
Not for the first conversation. We need a representative sample and someone who knows the process. Organising or cleaning the information is assessed as part of the scope.
What costs are involved after implementation?
Depending on the solution, ongoing costs may include model usage, hosting, licences or connected services. The proposal separates these from development and any agreed reviews or improvements.
Can we start with a small test?
Yes. We can define one process, its sources and evaluation criteria before extending its use. A test helps assess value; it does not replace the checks needed for production.
Engineering × Design.
For the next step.