Recurring tasks
Document repeated tasks and assess whether they can be reduced, connected or automated.
CNSLT/002Process analysis
Before automating,
understand the process.
We review how work moves between people, emails and tools to identify delays, repeated data and unnecessary steps. You receive a clearer workflow and improvements worth pursuing.
What comes in.
What happens. What comes out.
The people doing a task know details that a high-level diagram cannot show. We review specific cases to understand where time or information is lost.
Handoffs between people
Identify where context is lost when work changes hands.
Duplicate information
Understand why records are duplicated and which source each step needs.
Common exceptions
Identify situations that stop the process and how they are currently resolved.
From everyday work
to a clearer process.
We review examples from start to finish with the people doing the work. First we clarify the rules, then assess how technology can help.
Starting point
- Tasks
- People
- Information
Process analysisOutcome
- Workflow
- Bottlenecks
- Improvements
From questions
to a practical plan.
These are the elements we define in the proposal. The final scope depends on your starting point and business priorities.
/001Process and objective
We define the starting point, expected outcome and the people involved in the process.
/002Map of current work
We document representative steps, decisions, tools and exceptions.
/003Identify bottlenecks
We identify duplication, delays and missing information through concrete examples.
/004Proposed improvement
We propose organisational changes, integrations or automation based on your requirements.
/005Handover and continuity
We hand over the access, documentation and guidance covered by the agreed scope. Follow-up or maintenance is defined separately if commissioned.
Follow the case.
Understand the process.
(4)Choose the workflow
We define where the process starts and ends and who is involved.
Observe specific cases
We review common cases and exceptions with the people doing the work to understand the differences.
Locate the friction
We identify delays, duplication and decisions without enough information, linking them to observed causes.
Propose a better workflow
We deliver process changes and distinguish those needing organisational changes, integration or development.
Clarity to decide.
Clarity to move forward.
Decisions with context
Recommendations start with how you work. A tool that suits another business may not fit your budget or processes.
Evidence and limitations
We state what has been reviewed, what is outside the scope and what needs further investigation. A focused review is not presented as a comprehensive audit.
No commitment to development
You can use the findings to decide with your team or another supplier. If you continue with SBI Digital, we define a separate implementation phase.
Before we start.
(5)Does this always lead to a new application?
No. Clarifying responsibilities, changing a rule or connecting existing tools may be enough. The proposal distinguishes process improvements from work that requires development.
Can you analyse a process if everyone does it differently?
Yes. We look at those differences to understand why they exist and agree on what should be standardised. We need input from people familiar with everyday cases and exceptions.
Does the first conversation count as a consultation?
The first conversation helps us understand your needs and assess whether we can help. A detailed assessment or review has a scope, deliverable and price agreed before work begins.
Do I have to commission development afterwards?
No. You can use the analysis with your own team. Implementation, coordination with other suppliers or further support is quoted separately if you need it.
Do you need access to all our systems?
We request only what is needed for the agreed scope. We can start with interviews, documentation and demonstrations; any additional access is agreed with a clear purpose and permissions.
Engineering × Design.
For the next step.